Handled With Care
Every order is prepared as gently as the
products themselves.
Shipping Policy
Calm. Clear. Reliable.
We take pride in ensuring your Jaysrii products reach you safely and swiftly.
Each order is processed with care, intention, and love.
Processing Time
Orders are typically processed within 2–3 business days.
During holidays or new product launches, this may take slightly longer, but rest assured, we’ll always communicate any delay with transparency.
“Our pace is gentle, but our care is constant.”
Domestic Shipping (U.S.)
We currently ship across the United States via trusted carriers.
Once your order is shipped, you’ll receive a tracking email so you can follow
your parcel’s journey home.
Estimated delivery: 3–7 business days (depending on your region).
International Shipping
We’re not offering international shipping just yet, but it’s coming soon. As we grow, so will our reach.
You can Join Our Circle below to be notified when international orders open.
Shipping Rates
Shipping rates are calculated at checkout based on your location and total order weight.
We occasionally offer free shipping during special launches or limited events, announced via our newsletter.
Address Accuracy
Please double-check your address before submitting.
Once shipped, we’re unable to redirect packages, but we’ll always assist in tracing them if needed.
Returns & Replacements
Simple. Transparent. Always Kind.
Return Eligibility
We accept returns only for unopened and unused products within 14 days of delivery.
For hygiene and safety reasons, opened products cannot be returned or exchanged.
To initiate a return, email hello@jaysrii.com with your order number and reason for return.
We’ll guide you through the next simple steps.
Damaged or Incorrect Orders
If your product arrives damaged or incorrect, please email us within 7 days of delivery.
Include your order number and clear photos so we can assist you right away.
We’ll replace or refund the item with care
Refund Processing
Once your return is received and inspected, you’ll be notified via email.
Approved refunds will be issued to your original payment method within 5–7 business days.
“Every concern you share is met with gratitude, it helps us grow softer, stronger, better.”
Cancellations & Order Updates
You may cancel or modify your order within 12 hours of placing it by emailing us at hello@jaysrii.com.
After shipment, we’re unable to make changes, but we’ll still do our best to assist if there’s an issue.
Delayed Deliveries
While rare, delays can occur due to weather, postal service conditions, or high volume.
We’ll always notify you if we’re aware of any extended delay.
Tracking Issues
If your tracking link shows as “delivered” but you haven’t received your order, please allow 24–48 hours - sometimes carriers scan early.
If it still hasn’t arrived, contact us and we’ll help locate it.